Home Administration & Policy Applying Quality Management in Healthcare, 3rd Edition, Diane L. Kelly

Applying Quality Management in Healthcare, 3rd Edition

Quality management is a complex process, especially in healthcare. Managers in today’s environment need more than just an understanding of the historical concepts of quality. They need to understand how to achieve quality within the structure and relationships of the complex system of a healthcare organization.

In this new third edition, Kelly has enhanced the content to promote an understanding of systems thinking in health services organizations. While still providing readers with the foundational concepts of quality management, she instructs readers on the system implications of understanding stakeholders and the role of policy, establishing goals in complex systems, improving and managing process change, performance measurement, and teamwork. Readers learn how to think critically using new frameworks, approaches, and tools and are given real-life examples and case studies to practice these skills.

This edition features new and enhanced material, including:

  • Alternative assumptions to traditional quality management tools and techniques
  • An expanded Practice Lab with which readers can exercise newly learned quality techniques
  • A guide to using the CMS and Joint Commission quality indicators to improve systems of care
  • Additional case studies and exercises designed to individualize applications in the student’s own practice setting
This book is very helpful and informative. I would recommend it to all that are in need of understanding application of management.
I purchased this book for a class, and I must say it is one of the most useful textbook purchases I have ever made. It is written in a straightforward manner that effectively explains a variety of concepts useful for thinking about quality improvement. It is also extremely easy to read due to thoughtful use of examples to explain otherwise abstract concepts as well as an excellent layout. I would recommend this both as an adjunct to a class and as a good read for someone interested in quality improvement who is not taking a class.

Product Details :

  • Hardcover: 450 pages
  • Publisher: Health Administration Press; Third edition (July 18, 2011)
  • Language: English
  • ISBN-10: 1567933769
  • ISBN-13: 978-1567933765
  • Product Dimensions: 0.8 x 7.2 x 10.2 inches

More Details about Applying Quality Management in Healthcare, 3rd Edition

Leave a Reply