Home Administration & Policy Fundamentals of Case Management Practice: Skills for the Human Services, 4th Edition,...

Fundamentals of Case Management Practice Skills for the Human Services, 4th Edition

This text/workbook is a step-by-step guide through the case management process, from intake and assessment to referrals and termination. The 4th edition focuses on what is most important for you to consider, document, and pass along in each step of the human services process. Chapters walk through each step of the case management process, while realistic exercises drawn from active professionals expose students to a broad range of true-to-life circumstances and difficulties. A DVD, available for purchase, demonstrates the skills and theory in action, providing you with a more robust understanding of case management.


1. Ethics and Other Professional Responsibilities for Human Service Workers 2. Case Management: Definition and 3. Applying the Ecological Model: A Theoretical Foundation for Human Services 4. Cultural Competence 5. Attitudes and Boundaries 6. Clarifying Who Owns the Problem 7. Identifying 8. Listening and Responding 9. Asking Questions 10. Bringing Up Difficult Issues 11. Addressing and Disarming Anger 12. The Effective Combination of Skills 13. Putting It All Together 14. Documenting Initial Inquiries 15. The First Interview 16. Social Histories and Assessment Forms 17. Using the DSM 18. The Mental Status Examination 19. Receiving and Releasing Information 20. Planning for Positive Change and Recovery 21. Developing a Service Plan at the Case Management Unit 22. Preparing for a Service Planning Conference or Disposition Planning Meeting 23. Making the Referral and Assembling the Record 24. Documentation and Recording 25. Monitoring the Services or Treatment 26. Developing Goals and Objectives at the Provider Agency 27. Terminating the Case 28. Taking Care of Yourself

About the Author

Nancy Summers is a professor at Harrisburg Area Community College and has served as department chair. Summers was the director of public education for a mental health system and has worked with numerous agencies to provide training, improve services, and assist with an internal reorganization. She remains actively in touch with numerous professionals in a wide variety of programs and recently published work on the supervision of the less experienced human services worker.

When studying this book, it is clear, concise and takes you from point to point very smoothly. I enjoy the simplicity and the complexity of the information and reading ability.

Product Details :

  • Paperback: 496 pages
  • Publisher: Cengage Learning; 4 edition (July 20, 2011)
  • Language: English
  • ISBN-10: 1133314163
  • ISBN-13: 978-1133314165
  • Product Dimensions: 10.8 x 8.5 x 0.8 inches

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