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Telephone Triage Protocols for Nurses, 4th Edition

Performing telephone triage requires the ability to make quick and effective decisions based on limited information.This rapid-access resource delivers over 200 triage protocols for evaluating patients’ symptoms over the telephone. Each symptom entry lists questions, grouped by urgency level, to determine whether the caller should seek emergency care immediately, seek medical care the same day, call back for appointment, or follow home care instructions. Detailed home care instructions are then provided. Simple, direct, and useful, this is the most comprehensive and user-friendly telephone triage book available.

This new edition features several new protocols—swine flu (H1N1 virus), bedbug problems, tattoo problems, and emergency contraception—as well as new information in the introductory chapter about program development, management issues, and staff development, including training. Other features include a new reminder about documentation in each protocol, a new anatomic Table of Contents, and expanded home care instructions.

I am new to taking triage calls and know people’s lives and my license are on the line. This book has been a lifesaver. I’ve marked the pages with my most common calls and can quickly turn to them. The only drawback is there is no stroke protocol in it.

I am a new triage nurse for a large clinic and wanted to make sure my pt evaluations on the phone were very thorough. I have 8 years experience in critical care and found it difficult as a triage nurse to try to remember all pertinent questions to narrow down a problem. This Book is an excellent resource to do this and I can find the section I need by quickly looking at the index first. I especially find the way the sections are set up very user friendly and they are straight to the point with spot on recommendations. I get a lot of pt’s that refuse to come in for medical care so the home care information is invaluable for these situations. I have had a few unique incidences where there wasn’t information in the book on their medical problems but usually it’s in there. I highly recommend this easy to use book. It certainly has made my job easier!

This book is very helpful when you float to different family practice offices. I would recommend this triage protocol book.

I use this book at work. I didn’t have time to wait for a hard copy and eventually wanted one for myself. I have used it very easily at work. All I have to remember is to charge my I Pad before I go to work!

I work as an RN in family practice. This guide is an excellent guide to organize my thoughts with all the major calls that I get for triaging patients and whether they need to come into the clinic, go to the ER, or calm down and take an OTC med.

This book is really helpful! I am a telephone triage nurse and I use this everyday. Very detailed and my co workers have asked me where can they buy this book. I’d recommend this for a family practice setting.

This is truly the triage nurses bible! I find it reasonably easy to quickly and effectively search for the correct protocol. The advise is generally insightful and typically helpful. I recommend it for triage nurses in internaml medicine, ED’s or call centers.

Product Details :

  • Spiral-bound: 640 pages
  • Publisher: Lippincott Williams & Wilkins; Fourth edition (July 22, 2011)
  • Language: English
  • ISBN-10: 1609136462
  • ISBN-13: 978-1609136468
  • Product Dimensions: 9 x 6 x 0.9 inches

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